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On-Call Part-Time Visitor’s Center Receptionist | Opportunity @WhiteRiverStPrk!

Posted on October 24th, 2013

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Part-Time Hourly | On-Call Part-Time Visitor’s Center Receptionist | Team White River State Park!

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WHITE RIVER STATE PARK (DEVELOPMENT COMMISSION)

Position Title | Department:  On-Call Part-Time Visitor’s Center Receptionist | Administration TEAM | Job ID # 586740

Reports:  Various Agency Staff

Pay | Benefits:  $ 10.00 per hour (Part-Time Hourly)No State of INdiana benefits

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Purpose of Position:

The incumbent is the face of White River State Park (WRSP) and is responsible for creating an atmosphere where the visitors feel welcome.  The incumbent will answer visitor questions as to things to do in the Park and the City of Indianapolis.  The incumbent will be the point of sale for the Gift Shop.  The incumbent must be responsible to the schedule and be dependable as to timeliness and attendance.  If the incumbent is unable to work their schedule, he/she must contact the supervisor in a timely manner in order to secure a replacement.

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This part-time position is responsible for the professional and efficient operation of the Visitor’s Center.  Duties include:  greeting visitors, sales and marketing, telephone communications, brochure distribution during events, as well as a variety of clerical duties that support consumer services, information and referrals, and the operation and presentation of a professional office.   This position works closely with Park’s Staff and other key stakeholders to develop and perform visitor enhancement initiatives that achieve stated objectives.

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Essential Duties and Responsibilities:

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  • Promptly, accurately, professionally, and courteously receives 100% of Park visitors

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  • Promptly, accurately, professionally, and courteously assesses 100% of received calls/inquiries and directs and/or records and relays messages

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  • Adept at using features of the telephone system and voice mail, fax machine, and cash register

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  • When on duty, ensures the reception station is staffed 100% of the time

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  • Assist visitors in finding things to do in the Park and/or the City of Indianapolis

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  • Maintain brochure racks

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  • Watch over Gift Shop to help avoid theft

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  • Empty trash at end of day from men and women’s restrooms, work room and reception area

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  • Inform Property staff of needed items for restrooms and Visitor’s Center

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  • Keep records of vending machine refund and reimbursements

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  • Secure building and engage alarm at end of day

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  • Perform related duties as required

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Preferred Experiences:

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  • Valid High School Diploma or equivalent;

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  • Two (2) years Professional Experience in Customer Service;

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  • Computer & internet skills;

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  • Microsoft Outlook, Word, and Excel skills;

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  • Customer Service telephone etiquette;

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  • Experience operating a cash register, credit card machine, and cash handling;

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  • Extensive knowledge of White River State Park and the City of Indianapolis;

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  • Extensive knowledge of White River State Park’s organization, function, and purpose.

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Additional Comments:

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Hours for the Visitor’s Center (subject to change):

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  • May – August  |  9:00 AM – 7:00 PM (Monday through Saturday)  |  11:00 AM to 7:00 PM (Sunday)

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  • September – April  |  5:00 PM (Close Time)

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The office work requires sitting for extended periods of time.  Lifting is generally limited to boxes of brochures and products for Gift Shop.  Work pace is seasonal and inconsistent with peaks and valleys of public interaction.  The incumbent must be willing to work flexible hours, weekend, evenings, and some holidays.  The Visitor Center is closed Thanksgiving Day and Christmas Day only.  Must be available on-call / weekdays.

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  • Must have reliable transportation

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  • Other duties assigned as necessary

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Please click here to view our listing via INdiana State Personnel Department’s (IN SPD) career job portal.

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  • You will need to ENTER white river state park park after the “Keywords” (field).

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  • Then SELECT Anytime in the drop-down menu after the “Posted:” (field).

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  • Then CLICK the “Search” (button) for the posting to populate.

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  • Then CLICK on the WRSP opportunity text link under the “Posting Title” column to proceed.

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After completing the above steps, feel free to click here to e-mail your experiences AND resume.

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http://INwhiteriver.com | #ParksMatter | http://inwhiteriver.wrsp.in.gov/ABOUTthePARK/ParkNews


The State of Indiana is an Equal Opportunity Employer.  White River State Park (Development Commission) is an Equal Opportunity Employer.